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COVID-19 Customer Update

Update – 06/04/2020 10:00am

With the Coronavirus situation continuing to deteriorate, we wanted to update you on the steps we are taking around risk mitigation and maintaining business as usual to support our customers.

At Raikot Logistics, our top priority is the health of our people, our customers and their families.

What we’re doing:

In line with advice from the Federal Health Department, we are taking the following steps:

Helping with prevention

Scanners are being thoroughly cleaned with sanitizer throughout the day and we have implemented a policy of checking the temperature of all couriers, drivers and employees on arrival at the depot each day.

We have advised that anyone who has symptoms of the virus must not come to the depot or office, and must seek the advice of a GP immediately.

We have also introduced steps in our depots to help minimise the risk of infection including additional daily cleaning, as well as providing courier, drivers and employees with additional hygiene products, support and advice.

Our workforce has adopted the practice of working in separated, individual spaces as much as is practical.
Flexibility for customers

We have temporarily updated our delivery protocol to respect the choice of receivers who do not want to sign for packages by touching scanners. In these instances, the package will be processed as an Authority to Leave delivery, and a photo will be taken of the item at the door.
Reliable service

A pandemic is a time of uncertainty, but at Raikot Logistics we are focussed on delivering a reliable service to your customers. Every measure within our control is being taken to ensure there is no impact on service levels or package delivery. If this changes, we will update you as soon as possible.

We are monitoring the situation closely and will continue to be guided by information and directives from the World Health Organisation, the Federal Health Department and state health authorities.

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